Using Change Management to Blaze a Trail to Lightning

August 9, 2018
09:50  -  10:30

Pave the path to Lightning for your users by creating a plan to get your users involved early on and make them change management superstars. Involving your users can prevent them from getting frustrated when things don’t work quite like they did before. This talk will help you evaluate the amount of change impacting your users and how to work with them to turn complaints into compliments. Using the ADKAR change management model, we’ll walk through how to socialize change and then move through the stages, finally ending at adoption. You’ll walk away from this session with the framework you need to make your transition to Lightning successful.