Turning a Salesforce Community Into a Self-Service Engine Using Lightning Builder

August 3, 2017
1:30 PM  -  2:10 PM
Gym

Many companies face the same challenge with their community: an abundance of great content but no easy way for users to access all that knowledge. In the end, self-service success all comes down to the search experience and how users interact with your community to find what they need. During this session, we’ll walk through how you can use the Lightning Community Builder to supercharge the search experience on a Salesforce Community using free AI-powered search components. We’ll show how to easily inject intelligence in the search box, search page and case creation workflow to boost self-service through more relevant and personalized experiences.