The Borg and the Org: how organizational structure and culture influence Salesforce configuration

July 31, 2019
2:40  -  3:20

Have you ever come across Salesforce configurations and wondered how in the world it came to be the tangled mess it is, and why were the certain choices made? The answer may well lie in the Conway’s law – the idea that organizations build structures that are reflective of its organizational structure and culture. Come explore how this plays out in the Salesforce setup.

Session Category :  General Sessions